Your data

Data & account removal

Applies to the eSIMzio app (developer: Foldra Limited). You can permanently delete your whole account, or request deletion of specific personal data while keeping your account — at any time, free of charge.

You can delete your entire account (and all associated data), or ask us to delete specific personal data without closing your account. Deleting your account in the app is instant; for anything else, use the secure request form below and we’ll handle it under GDPR.

Option 1 — Delete in the app (instant)

Open the eSIMzio app and make sure you’re signed in.
Go to the Profile tab.
Tap Close account.
Optionally tell us why you’re leaving, then tap Permanently close and confirm.

Your account and personal data are deleted immediately, and you’re signed out.

GDPR request

Option 2 — Request deletion online

Enter the email address on your eSIMzio account. We’ll email you to confirm and complete the deletion within 30 days — usually much sooner.

What would you like us to do?

Delete my account and all data Permanently close your eSIMzio account and erase your personal data. Delete specific data (keep my account) Erase certain personal data without closing your account — tell us what below.

Account email — the email you use to sign in

Please enter the email address on your account.

Reason — optional

Anything else? — optional

Please tell us which data you’d like deleted.

We verify requests using your account email to protect you from someone else deleting your account. Submitting this form does not delete your account immediately — we’ll confirm by email first. Questions? hello@esimzio.com.

Request received

We’ve sent a confirmation to your email. We’ll verify it’s you and permanently delete your account and data within 30 days. You can close this page.

What gets deleted

Your profile and personal details — name, email address, phone number and date of birth
Your purchased eSIMs and their installation details (QR / activation data)
Your order and purchase history
Your wallet balance and reward points
Your data-usage records
Saved preferences and push-notification tokens
Your login — the account can no longer be accessed

Deletion is permanent and cannot be undone.

What we’re legally required to keep

To meet our legal obligations, a small amount of information is retained outside your profile and is never used to re-identify or re-contact you:

Limited transaction and invoice records held by our payment processor, Stripe, for tax, accounting and anti-fraud purposes. These are kept by Stripe, not in your eSIMzio profile.
An anonymised note that an account was closed, with no personal identifiers attached.

We keep only the minimum the law requires, for the minimum time required, and then it is removed.

Need help, or want us to delete on your behalf? Email hello@esimzio.com and a real person will help.